Returns & Exchanges

Every item we create is personalised with care, crafted just for you. Because of this, personalised items cannot be returned unless they arrive damaged or incorrect. If something isn’t right, please contact us — we’re a small team and we’ll always do our best to help.

Cancellations

Orders can be cancelled within 12 hours of purchase, before personalisation begins.

Care Instructions

To keep your personalised gift looking beautiful:

• Hand wash only
• Avoid soaking or scrubbing the design
• Keep away from extreme heat
• Treat your item with the same care we used to make it

Our BPA‑free, responsibly sourced materials are chosen for durability, but gentle care will help your keepsake last for years.